Find answers to our most frequently asked questions below. Got more questions? Reach out to our friendly customer service team, they will be more than happy to assist you.
General Information
1. Can I use mobile phone to unlock the door?
Yes, you can unlock the door via Tuya APP.
2. How long can it be used when the battery is fully charged?
6 months.
3. Do you offer technical support for your products?
Absolutely! If you have any technical questions or need assistance with the installation and operation of our products, our knowledgeable technical support team is ready to help. Contact us for technical support.
Shipping
1. Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
2. How long will it take to get my order?
The shipping time may vary depending on your location and the selected shipping method. During the checkout process, you will be provided with estimated delivery times based on your destination.
Orders
1. How can I get a price quote?
Simply fill out the contact form on our website, providing details about the product models, quantity, and any specific requirements. Our sales team will get back to you with a competitive quote within 24 hours.
2. What is your minimum order quantity?
There’s no minimum order quantity. The more you order, the better the price. Our sales representatives are always ready to help you secure the most cost-effective deal.